petTracer is an ultralight tracker designed specifically for cats.
Built to be a safe and comfortable collar with one mission – to be able to locate your cat and rescue him wherever he is.
Unlike GPS, which struggles to work inside buildings, our Radio Technology can locate your cat even if they’re trapped inside a garage or shed.
While microchips are essential for pet identification, they only come into play once your cat is found and scanned at a rescue centre or veterinary clinic. This process can take days or even weeks. With petTracer you can track your cat's location in real-time. If your pet goes missing, you can locate them quickly, eliminating the guesswork and worry.
petTracer is only sold directly from our website.
Yes, the technology of petTracer works anywhere in the world.
No, petTracer is specifically designed for cats, which is why it works so effectively. Cats have unique behaviour patterns compared to other animals, such as dogs. The algorithms that make petTracer a reliable collar for cats wouldn’t function as well for other pets.
For everyday tracking, you don’t need a computer, as this can be done via the petTracer app or any web browser. However, a computer with a USB port is required for the initial setup to connect the petTracer HomeStation to your Wi-Fi.
No GPS device or tracker can guarantee this with certainty. However, petTracer offers the highest possible chance of finding your cat when needed. You will become familiar with your cat’s natural territory and favorite spots, which can help you know where to start your search. Additionally, petTracer's Radio Technology allows you to locate your cat even in areas without GPS signal.
Whilst the petTracer collar should not be submerged in water for extended periods of time, it has been built to withstand all kinds of weather conditions while your cat is wearing it. We recommend cleaning it with a damp cloth only.
The petTracer collar comes in one size which is adjustable with the strap provided. The collar has a minimum circumference of 21.5 cm (approximately 8.46 inches), which fits the average cat. If your cat has a smaller neck you can add an inlay band to the inside of the collar which you can find on the Accessories page.
Thanks to our patented SafeTrace technology, petTracer provides up to 10 times more GPS positions per battery charge than most conventional GPS trackers. Depending on the mode you choose and your cat's activity levels, the collar can last up to 30 days. Here's an overview of the different modes:
LIVE: Updates every 15 seconds, regardless of activity.
FAST: Updates every 10 minutes when active and every 60 minutes when inactive.
NORMAL: Updates every 30 minutes when active and every 3 hours when inactive.
SLOW: Updates every 4 hours when active and every 24 hours when inactive.
The collar is charged using the HomeStation included in the Starter Set. It takes approximately 2.5 hours to fully charge the collar. You can set up email notifications to remind you when the battery needs charging.
The HomeStation is an essential part of the petTracer system, included in the Starter Set. It serves two purposes: it acts as a charging dock for the collar and functions as a radio signal receiver.
The HomeStation receives your cat’s GPS coordinates from the collar and sends them to petTracer's servers, allowing you to track your cat’s location on the map.
Yes, a Wi-Fi connection is necessary for the GPS coordinates of your cat to be forwarded from the HomeStation to the petTracer server.
Yes, you can still use petTracer with bad mobile phone reception as it doesn't rely on mobile phone signals for its everyday operation.
However, to locate your cat in an area where there is poor GPS signal you will need to make the HomeStation mobile and connect the HomeStation to the internet using your mobile phone's hotspot.
petTracer uniquely combines two search technologies: GPS and Radio Technology. GPS is the preferred method and is often sufficient on its own, but it doesn't work indoors. Please visit this page to learn more.
The petTracer collar has a range of around 0.5 miles, depending on your location. Most cats stay within this range, and those that don’t return home are often not lost but trapped nearby.
If your cat goes out of range, the collar will continue to collect GPS positions, which will update on the map once your cat re-enters the coverage area. In case of an emergency, the HomeStation can be made mobile.
Simply configure your HomeStation with your mobile phone's hotspot and connect it to a power bank. This allows you to start your search from the last known position or by walking along the border of your cat’s natural territory.
First, check the location of your HomeStation; it should be placed as high as possible and near a window. Some users opt to buy additional HomeStations and position them at opposite sides of the building to maximise coverage. HomeStations should never be placed in basements or garages.
The petTracer cat collar receives GPS coordinates from satellites which are then sent to your HomeStation. The HomeStation connects to the internet via Wi-Fi and shares your cat’s location with the petTracer server allowing you to see your cat’s position on your portal.
No, a Starter Set includes a HomeStation and up to three collars. The portal can take up to 5 different collars.
The petTracer collar does not emit mobile phone radiation. Instead, it uses a radio signal similar to a baby monitor, with radiation levels approximately 100 times lower than a mobile phone signal. petTracer was designed from the ground up to prioritise your cat’s safety and well-being.
Yes, safety is a priority! The petTracer collar features a safety release buckle that opens if your cat gets into trouble. Plus, the built-in electronics ensure a sleek design, reducing the risk of your cat getting stuck, perfect for adventurous cats.
With a petTracer membership, users receive a free petTracer Set and enjoy unlimited access to the portal along with personalised support.
We offer three options: a 1-year upfront plan, a 2-year upfront plan, and a monthly payment plan with a minimum commitment of 24 months.
The upfront plans provide the best value, while the monthly plan allows you to spread the cost over time.
Please visit our shop for more details
You can cancel an active membership from your app or online portal up to 3 days before renewal.
If you are on a Pay Monthly membership and would like to close your account before the 24 months are over, please contact our support team.
We take pride in offering personal, top-level support to our customers. If you are an existing customer, please email us at support@pettracer.com, and we’ll respond promptly.
If you’re considering purchasing petTracer and have questions, we’re here to help! Use the chat button or email us at hello@pettracer.com.
We understand that sometimes a collar may need to be returned.
Our official cancellation period is 14 days from the date you receive your goods, in accordance with the Consumer Contract Regulations. Once you inform us of your decision to return the item, you have a further 14 days to send it back.
We kindly ask that you take the time to familiarise yourself with how petTracer works, and if you have any questions, please don’t hesitate to contact us at hello@pettracer.com.
We will refund the full amount paid for both the hardware and subscription. However, the hardware must be returned in "as new" and resaleable condition. We recommend only placing the collar on your cat once you are familiar with how our system works and have tested it yourself.
